DX Application Performance Management

  • 1.  Tibco EMS agent unable to capture all Queues

    Posted Feb 20, 2017 06:35 AM

    Hi All,

     

    We have successfully installed Tibco EMS agent but it is not able to collect information from all Queues. 

    I checked in static and undelivered msg queue but didn't see expected queue which are visible on tibco EMS server itself. 

     

    can anyone help to get this issue resolved? 

     

    APM version 10.1



  • 2.  Re: Tibco EMS agent unable to capture all Queues
    Best Answer

    Broadcom Employee
    Posted Feb 20, 2017 11:04 PM

    Hi Kishor,

    We can try to help here first but it may be the type of problem that needs deeper research and thus a support case

     

    It sounds like you are seeing some queues but not all? Please upload screenshots of what is visible in the Investigator and what is visible ion TIBCO EMS server

     

    Referring to the documentation wiki

    Monitor TIBCO Enterprise Message Service - CA Application Performance Management - 10.5 - CA Technologies Documentation 

    Does the agent user have permissions and correct confguration to access those missing queues?

    Have you checked the agent log for any ERROR, WARN or exception messages?

     

    Thanks

     

    Lynn



  • 3.  Re: Tibco EMS agent unable to capture all Queues

    Posted Feb 21, 2017 02:22 AM

    queue starting with name ax.bc are not visible in apm dashboardqueue in apm visible

     screenshots which are showing missing AX.BC queue in apm dashboard.



  • 4.  Re: Tibco EMS agent unable to capture all Queues

    Broadcom Employee
    Posted Feb 21, 2017 10:30 AM

    Hi Kishor:

    Thank you for the screenshots. I do not see a response to Lynn's questions

    Does the agent user have permissions and correct configuration to access those missing queues?

    Have you checked the agent log for any ERROR, WARN or exception messages?

    Thanks

    Hal German



  • 5.  Re: Tibco EMS agent unable to capture all Queues

    Broadcom Employee
    Posted Feb 21, 2017 02:54 PM

    Hi Kishor:

    Please open a support case so we may assist you further. You may post status updates and resolution.

    Thanks

    Hal German