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How to launch create incident java action

Question asked by Sutot on Feb 20, 2017
Latest reply on Feb 23, 2017 by Jason_Wolfe

Hi all,

 

I'm using java function "createIncident" (com.ca.usm.ruleEngine.action.sdm.CreateIncidentAction) to propagate requests from Catalog to Service Desk.

 

But sometimes the rule that starts java action didn't activate, so catalog requests are not propagated to Service Desk.

How can I force to execute the "createIncident" action?

 

Best regards,

S.

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