AnsweredAssumed Answered

How to launch create incident java action

Question asked by Sutot on Feb 20, 2017
Latest reply on Feb 23, 2017 by Jason_Wolfe

Hi all,


I'm using java function "createIncident" ( to propagate requests from Catalog to Service Desk.


But sometimes the rule that starts java action didn't activate, so catalog requests are not propagated to Service Desk.

How can I force to execute the "createIncident" action?


Best regards,