CA Service Management

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  • 1.  How to launch create incident java action

    Posted Feb 20, 2017 07:08 AM

    Hi all,

     

    I'm using java function "createIncident" (com.ca.usm.ruleEngine.action.sdm.CreateIncidentAction) to propagate requests from Catalog to Service Desk.

     

    But sometimes the rule that starts java action didn't activate, so catalog requests are not propagated to Service Desk.

    How can I force to execute the "createIncident" action?

     

    Best regards,

    S.



  • 2.  Re: How to launch create incident java action

    Posted Feb 20, 2017 07:20 AM

    Hi Salvatore,

     

    Is there any reason you are not using the OOTB integration between SDM and Catalog? The native\default integration does this by design.

     

    Kind Regards,

    Brian



  • 3.  Re: How to launch create incident java action

    Posted Feb 23, 2017 03:39 PM

    One option would be to retry the failed action under Messages > Alerts > List All Failed Actions