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CA SDM SLA Configuration

Question asked by Sunilpatel on Feb 21, 2017
Latest reply on Feb 22, 2017 by Lindsay_Estabrooks

Hello,  We are currently using the CA SDM 14.1 with MS SQL 2008 R2. We have Same SLA For Incident & Request currently. 

 

We want to configure different SLA for both Incident & Request with existing data remain same with old SLA.

 

Kindly suggest .

 

Regards,

Piyush Mer

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