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Script or Load CI's Directly Into MDB?

Question asked by jlhawley on Feb 22, 2017
Latest reply on Mar 6, 2017 by TMACUL

We have a custom, in-house, CMDB that we use and I was wanting to see if there was a way to automate loads using GR Loader via a custom script? GR Loader is great for large updates but the configuration and conversion to .xml takes more time than manually loading just the few CI's we add each month. If that was not really an option, I was wondering if the MDB was updated via an INSERT statement with data from our CMDB database if CA Service Desk would recognize it? I know there are relationships, potential duplication, and other issues with that process but I would like to at least get the CI's in there real-time to prevent any delay in creating tickets. Any feedback from anyone attempting this and/or issues I may face directly updating the MDB would be appreciated.

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