CA Service Management

  • 1.  Update Catalog date field using web services

    Posted Feb 22, 2017 11:33 AM

    Hi all,

     

    I'm trying to update a date field in Service Catalog using web services (method "saveRequestForm", like in this thread: Service Catalog: Update date/time field with the saveRequestForm webservice method ).

     

    I tried using

     

    <formValuesData xsi:type="xsd:string">custom_date:12/12/2017 11:00:00</formValuesData>

     

    and similar formats, but it doesn't work.

     

    I saw that in usm_request_item_form table of database there are two rows: custom_date (updated correctly), and custom_date_fdms$$ (which is not updated).

     

    What is it wrong?

    Best regards,

    S.



  • 2.  Re: Update Catalog date field using web services

    Broadcom Employee
    Posted Feb 23, 2017 08:25 AM

    Good Afternoon Salvatore.

     

    And I managed to reproduce the same:

    I saw that in usm_request_item_form table of database there are two rows:

    custom_date (updated correctly), and custom_date_fdms$$ (which is not updated).

    And accordingly, the SC-UI shows the date related to the UNchanged custom_date_fdms$$ then too.

     

    Unless somebody else in the community can tel you(and me) how to resolve this, you might consider to open a standard Support Case for follow-up.

     

    Thanks and kind regards, Louis van Amelsfort.



  • 3.  Re: Update Catalog date field using web services
    Best Answer

    Broadcom Employee
    Posted Feb 23, 2017 10:38 AM

    Good Afternoon Salvatore.

     

    Case 682196 is opened for this situation/issue.

    And then I reproduced this locally and forwarded it internally to our Engineering Team for analysis and possibly a fix.

     

    Thanks and kind regards, Louis.