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Attachment blocked

Question asked by Marco Antonio Velazquez Aldama on Feb 23, 2017
Latest reply on Feb 24, 2017 by Alex_Perretti

Hello everyone,

I'm working with CA SDM version 12.9, and we've set up an analyst role, but when you create a ticket, it displays the following message.

Attachment blocked

We validate all the permissions of rol in the tab of "Function acces". Passing all modified and revising the web forms, but the message persists.

Can you help me, what do I need to configure?

Regards,
Marco Velazquez.

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