CA Service Management

Hello everyone,

I'm working with CA SDM version 12.9, and we've set up an analyst role, but when you create a ticket, it displays the following message.

Attachment blocked

We validate all the permissions of rol in the tab of "Function acces". Passing all modified and revising the web forms, but the message persists.

Can you help me, what do I need to configure?

Regards,
Marco Velazquez.

Did you look at your data partitions too? Anything different there?

First time I see this message. Do you have an AHDxxxxxx  number attached to this error?

/J

Just to clarify:

Other roles are able to attach correctly, right? It's just a single role having this issue? I agree with Jerome, data partition is a good idea.