CA Service Management

  • 1.  ITSM 14.1 installation problem exit code 2424

    Posted Feb 23, 2017 05:29 AM

    Hello,

    I've a problem installing Asset Portfolio Management on ORACLE:

    During the setup it stops at "Preparing Asset Portfolio Management Installation" and in the log produced I can see only

     

    "2017/02/23 10.24.21.861 DEBUG [Thread-29] [SilentITAMInstall] isItamUpgrade = false; itamInstallationCommand: E:\Install\dvd\dvd\products\ITAM\Setup.exe /quiet DatabaseUserName="SYS" DatabaseServer="g8rdb1-scan.giotto" DatabaseType="Oracle" DatabasePasswordEncrypted="Nl2iHhuYd5KNHxZ627imhQ==" DatabasePort="1521" ItamRootPath="C:\Program Files (x86)\CA\ITAM" WebServerSiteName="APMWebsite" WebServerPort="80" EEMServer="prmiwdgov02" WebServerProtocol="HTTP" EEMUserName="eiamadmin" EEMPasswordEncrypted="mxb4GajVdkyguNQWzunGfQ==" EEMUAPMAdminPwdEncrypted="0QEG7vtuBocK1GqwqHuohQ==" EEMCASMAdminPwdEncrypted="0QEG7vtuBocK1GqwqHuohQ==" InstallWebServer="true" InstallAppServer="true" ConfigureCABI="false" DatabaseName="mdb" DatabaseVersion="Oracle 11g" InstallMigration="false" MdbAdminPasswordEncrypted="0QEG7vtuBocK1GqwqHuohQ==" ORATblspacePath="+CSIMRKTDG" ORADataTblSpace="MDB_ADMIN_DATA" ORAIndexTblSpace="MDB_ADMIN_DATA" OracleServiceName="CSIMRKT" OracleNetServiceName="CSIMRKT"
    2017/02/23 10.24.21.893 INFO  [Thread-29] [ActiveProcessHolder] Windows Process ID (PID): 3780
    2017/02/23 10.24.21.893 INFO  [Thread-29] [ActiveProcessHolder] Start Monitor. Process ID (PID): 3780
    2017/02/23 10.24.22.502 INFO  [Thread-29] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 3780
    2017/02/23 10.24.22.502 DEBUG [Thread-29] [CommonProcessUtilities] Command terminated with exit code: 2424
    2017/02/23 10.24.22.502 DEBUG [Thread-29] [SilentITAMInstall] ITAM Exit Code: 2424
    2017/02/23 10.24.22.502 DEBUG [Thread-29] [SilentITAMInstall] Install/Upgrade failed. Firing Task Error."

     

    What I see is exit code 2424 but I can't see the cause.

    thanks for any answer



  • 2.  Re: ITSM 14.1 installation problem exit code 2424

    Posted Feb 23, 2017 10:39 AM

    Hi Fulvio, 

     

    I would recommend contacting your CA support team to assist with this error.  

     

    Best Regards,

    Gale Bacon

    CA Technologies