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ITSM 14.1 installation problem exit code 2424

Question asked by berfu01 Employee on Feb 23, 2017
Latest reply on Feb 23, 2017 by Gale_Bacon

Hello,

I've a problem installing Asset Portfolio Management on ORACLE:

During the setup it stops at "Preparing Asset Portfolio Management Installation" and in the log produced I can see only

 

"2017/02/23 10.24.21.861 DEBUG [Thread-29] [SilentITAMInstall] isItamUpgrade = false; itamInstallationCommand: E:\Install\dvd\dvd\products\ITAM\Setup.exe /quiet DatabaseUserName="SYS" DatabaseServer="g8rdb1-scan.giotto" DatabaseType="Oracle" DatabasePasswordEncrypted="Nl2iHhuYd5KNHxZ627imhQ==" DatabasePort="1521" ItamRootPath="C:\Program Files (x86)\CA\ITAM" WebServerSiteName="APMWebsite" WebServerPort="80" EEMServer="prmiwdgov02" WebServerProtocol="HTTP" EEMUserName="eiamadmin" EEMPasswordEncrypted="mxb4GajVdkyguNQWzunGfQ==" EEMUAPMAdminPwdEncrypted="0QEG7vtuBocK1GqwqHuohQ==" EEMCASMAdminPwdEncrypted="0QEG7vtuBocK1GqwqHuohQ==" InstallWebServer="true" InstallAppServer="true" ConfigureCABI="false" DatabaseName="mdb" DatabaseVersion="Oracle 11g" InstallMigration="false" MdbAdminPasswordEncrypted="0QEG7vtuBocK1GqwqHuohQ==" ORATblspacePath="+CSIMRKTDG" ORADataTblSpace="MDB_ADMIN_DATA" ORAIndexTblSpace="MDB_ADMIN_DATA" OracleServiceName="CSIMRKT" OracleNetServiceName="CSIMRKT"
2017/02/23 10.24.21.893 INFO  [Thread-29] [ActiveProcessHolder] Windows Process ID (PID): 3780
2017/02/23 10.24.21.893 INFO  [Thread-29] [ActiveProcessHolder] Start Monitor. Process ID (PID): 3780
2017/02/23 10.24.22.502 INFO  [Thread-29] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 3780
2017/02/23 10.24.22.502 DEBUG [Thread-29] [CommonProcessUtilities] Command terminated with exit code: 2424
2017/02/23 10.24.22.502 DEBUG [Thread-29] [SilentITAMInstall] ITAM Exit Code: 2424
2017/02/23 10.24.22.502 DEBUG [Thread-29] [SilentITAMInstall] Install/Upgrade failed. Firing Task Error."

 

What I see is exit code 2424 but I can't see the cause.

thanks for any answer

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