CA Service Management

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Where can I gather information about background and road map on Service Desk Manager

  • 1.  Where can I gather information about background and road map on Service Desk Manager

    Posted Feb 24, 2017 03:36 PM

    I need to do some power point slides to present to a group of level 1 and 2 Service Desk Analysts peers.

    Where can I gather the background and road map information on Service Desk Manager ?

     

    I think it OK. I search and gather sufficient information from communities, wiki and you tube to assemble the background and road map slides to current date.



  • 2.  Re: Where can I gather information about background and road map on Service Desk Manager

    Posted Mar 06, 2017 02:22 PM

     



  • 3.  Re: Where can I gather information about background and road map on Service Desk Manager

    Posted Mar 06, 2017 06:43 PM

    Hi Tiago,

     

    Thanks for the road maps. This link provide a history as well  What's New in CA Service Management CA WORLD 2015 .