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Traceability Between Change Request and Feature

Question asked by amandamaeheintz on Feb 24, 2017
Latest reply on Nov 30, 2017 by amandamaeheintz

How do you create traceability between a change request from an ITIL Change Management system and a Feature in Agile Central? Currently we use Cherwell for our ITIL processes and require teams to create a Production change request. Right now we have a list of change requests and a list of Features, and need to make the connection between the two to get a full TECH and Business change impact. Any suggestions is appreciated!