CA Service Management

  • 1.  Spell Code error in SDM12.9

    Posted Feb 24, 2017 10:44 AM
    Hi All,
    I tried to run below code spell code on SDM12.9 server;
    chg::z_XYZ(...)
    {
    logf(SIGNIFICANT, " $$$$$ ===== Inside second chg SPEL Code ===== $$$$$");
    }
    However while creating a new change order we are getting error "chg::z_assign_group Unknown messge".
    Could you please help me out to solve the above error.
    Regards,
    Kripesh Vishwakarma
    9503101007


  • 2.  Re: Spell Code error in SDM12.9

    Posted Feb 24, 2017 06:17 PM

    It seams that some of your triggers try to run chg::z_assign_group function, but it not defined in any spl file. Try to change your function definition to

     

    chg::z_assign_group (...)
    {

    logf(SIGNIFICANT, " $$$$$ ===== Inside second chg SPEL Code ===== $$$$$");

    }
    Also please provide definition of the trigger that runs your spel code


  • 3.  Re: Spell Code error in SDM12.9

    Posted Feb 28, 2017 01:29 AM

    Hi,

     

    My concern is that we have not mentioned "chg::z_assign_group " anywhere in database so why is this triggering with this name while creating the change order.



  • 4.  Re: Spell Code error in SDM12.9

    Posted Feb 28, 2017 02:44 AM

    Hi,

    have you tried to search (text search could be performed by tools like total commander or Notepad++) for this phrase in this directories?

    • Service Desk Manager\site\mods\majic
    • Service Desk Manager\bopcfg\majic

    Also you could check Action Macros in your ENV in this way:

    • Admin tab > Events and Macros > Macros
    • Advanced filter: usr_string1 like '%z_assign_group%'

     

    Regards,

    cdtj