Hi Amit,
Doing an exclude will just exclude the alert however I don’t want the alert to get cleared upon the resolution of issue.
I will try with Phani’s solution to see if that will help here.
I want the alert to stay in the console after the issue is resolved. Reason being, we have auto-ticketed all alerts in SOI. However, in cases like Exchange monitor probe, the alert just comes in stays in the console for some 10-15 minutes and clears and this process occurs very often per day. This creates a lot of ticket to the exchange team. We previously had this configuration in SOI and Nimsoft which issues a clear alarm and the same gets updated in SOI which makes the alert to stay in the console. This way, the only means for an alert to clear out from the console is through closing the corresponding incident. However, we recently upgraded our SOI and since then this is not working and the case we raised has also not reached to a position. Hence, this approach in Nimsoft to see if this will work or not.
-Ananda