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Clarity ppm performance issue for only one user in the application and no one else.

Question asked by Arunpandiyan1 on Feb 27, 2017
Latest reply on May 22, 2017 by vtleogal2

Hello,

 

This is a very strange situation we experience in Clarity ppm. One of the user (project manager) has mentioned performance issues while accessing projects and resources pages. We checked the application/servers and everything was fine and the application was working fine from our end. We confirmed that the issue doesn't exist for other users.

 

We then tried to login using the user's access into the non-production environment and strangely we experience the same issue mentioned by the user. 


Even our admin login (having access to thousands of resources and projects) is performing good and a project manager's account having comparatively lesser items is facing performance issues. 

 

We are planning on raising a CA case on this, Any suggestions or thoughts on what could be the reason? Thanks in advance.

 


We didn't get much on logs as well.

WARN 2017-02-27 04:21:50,548 [http-nio-8140-exec-2] uif.VXMLImages (clarity:y3C7ZW3G:16726941__334610C0-52C9-46B5-9FE0-33C9F2625FE3:mainnav.work) VXML Image "null" not found in VXMLImages map. Please add or change VXML to use the constant!
WARN 2017-02-27 04:23:46,212 [http-nio-8140-exec-7] uif.VXMLImages (clarity:y3C7ZW3G:16726941__334610C0-52C9-46B5-9FE0-33C9F2625FE3:projmgr.getResourceProjectObjectList) VXML Image "null" not found in VXMLImages map. Please add or change VXML to use the constant!

~Thanks,
Arun

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