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Unable to automatically close ticket: cr:         - INVALID

Question asked by walxarus on Mar 1, 2017
Latest reply on Mar 1, 2017 by walxarus

Hello recently I have done a report of the cases that are pending for auto closed,
and I see that there are several that were not automatically closed,
the following message comes out:

 

Unable to automatically close ticket: cr:5435999 - INVALID
 

 

analyzing the case I noticed that the assigned of the ticket was modified before Autoclose was executed and was changed of group,
My question is: the auto closed is affected if the assigned no longer belongs to the group of the ticket?

 

Thanks!

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