Hello All,
We have an requirement to create some agent profile problem tickets to be created with "closed" status and we use a n job to roll-out the tickets in SD. the input file of the .bat job as follows and it works fine.
%CUSTOMER=45678934
%CATEGORY=4
%ASSIGNEE=a123
%DESCRIPTION=agen ticket
%GROUP=ITSMgroup
%PRIORITY=3
%ZREPORTED_DATE=05/27/2014 04:33:34.000000
%ZDUE_DATE=06/09/2014 04:33:34.000000
%SUMMARY=test
%%%%%
To create tickets in closed state I tried to add the line "%STATUS=CL" or "%STATUS=closed" but ticket didn't got generated. Can you please help me in achieving the output. Do I need to udpate any OOB spel files for this or any other best practice?