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create ticket in closed state using input cmd file

Question asked by mohansrinivas on Mar 1, 2017
Latest reply on Mar 1, 2017 by mohansrinivas

Hello All,

 

 

We have an requirement to create some agent profile problem tickets to be created with "closed" status and we use a n job to roll-out the tickets in SD. the input file of the .bat job as follows and it works fine.


%CUSTOMER=45678934
%CATEGORY=4
%ASSIGNEE=a123
%DESCRIPTION=agen ticket
%GROUP=ITSMgroup
%PRIORITY=3
%ZREPORTED_DATE=05/27/2014 04:33:34.000000
%ZDUE_DATE=06/09/2014 04:33:34.000000
%SUMMARY=test
%%%%%

To create tickets in closed state I tried to add the line "%STATUS=CL" or "%STATUS=closed" but ticket didn't got generated. Can you please help me in achieving the output. Do I need to udpate any OOB spel files for this or any other best practice?

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