We have an requirement to create some agent profile problem tickets to be created with "closed" status and we use a n job to roll-out the tickets in SD. the input file of the .bat job as follows and it works fine.
To create tickets in closed state I tried to add the line "%STATUS=CL" or "%STATUS=closed" but ticket didn't got generated. Can you please help me in achieving the output. Do I need to udpate any OOB spel files for this or any other best practice?