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Processes probe alarms not clearing

Question asked by TonyCooch on Mar 2, 2017
Latest reply on Mar 21, 2017 by Gene_Howard

We have a situation in which we are monitoring a process for memory utilization using the processes probe (4.01). I have defined a custom alarm message in the message pool which is just a copy of the default "MsgProcSize" alarm message but with some custom text appended to it.

 

It is accurately catching and sending the alarm when the memory threshold is exceeded but after our systems team addresses the issue and the alarm condition is resolved the alarm does not clear. Is there a way to make this happen? I am having to manually clear the alarm each time it happens and is resolved I would much rather have it clear automatically once the alarm condition is resolved.

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