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Manually change status from Pending Fulfillment to Fulfilled

Question asked by stephen.thurman on Mar 2, 2017
Latest reply on Mar 3, 2017 by Jason_Wolfe

I am trying to get a better understanding on how Events and Rules work in Service Catalog. I have a service request that I would like to have it hold on Pending Request until I come back later and manually change it's status to Fulfilled.

I have set up a Rule and Action to do this, and have also had it checked out by those with more experience who said it was written correctly but it does not work.

I am using the Fulfillment Action and have my IDs set correctly.

I am on the list or Approvers (and I am also a catalog admin) so permissions shouldn't be a problem.

I have written my Rule to be very specific on the service I am using and have double checked that it's not firing any other Rule.

What I am expecting to happen is... when I come back to the form to Fulfill it, I click the Fulfill button and I am presented with a dropdown to either Fulfill or Reject(?) the service, but all I see is Pending Fulfillment. No dropdown.

Any thoughts?