Patrick-Dussault

Tech Tip : CA Single Sign-On : Configuring the Web Agent, this one reports error : Unable to get key: 4301

Discussion created by Patrick-Dussault Employee on Mar 3, 2017
Latest reply on Mar 3, 2017 by Chris_Hackett

Issue:

 

I'm installing and configuring a Web Agent, and I've got this error reported
in the configuration log file :

 

WARNING - Key error: Unable to get key: 4301
Host Registration failed: "/app/siteminder/webagent/bin/smreghost"
Environment:
Web Agent 12.52SP1CR01

 

Cause:

 

The registration process reports this error because
it cannot reach the Policy Server ports.

 

Resolution:

 

Check that there's nothing between Web Agent and Policy Server
which would block access to those Policy Server ports 44441, 44442
and 44443. Insure also that the Policy Server is up and running
and actually listen on these ports.

 

KB : TEC1486506

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