AnsweredAssumed Answered

Notification request

Question asked by La-Qa on Mar 6, 2017
Latest reply on Mar 9, 2017 by Kyle_R

Hello Team,

We have sla notification something like we get notification mails on violated incidents, but we are also supposed to get notification for incidents that are "about to violate" and not just violated ones to enable us reduce the number of violated requests.


I believe this is achievable, Can anyone guide on this?


Many thanks