IT Process Automation

  • 1.  XML Content

    Posted Mar 07, 2017 10:13 AM

    Hi ,

     

    I would like to know on the xml content use in mail trigger option in ITPAM. Do i need to define to start process.

     

    Please help me in this query.

     

    Thanks,

    Amala 



  • 2.  Re: XML Content

    Posted Mar 09, 2017 08:25 AM

    Hi,

     

    Please re-phase your question, what are you trying to achieve? And how?

     

    Thanks

     

    Sivuyile



  • 3.  Re: XML Content
    Best Answer

    Broadcom Employee
    Posted Mar 09, 2017 09:01 AM

    Yes, you will need to define a process for the trigger to launch.  Below I have connected the Trigger to the simple sample process "Hello World"

     

     

    In a real world case this process would do different things depending on your needs.  If you have a single action that all emails should cause to happen then you could create a process that the Trigger launches which carries on and completes the entire business need; if you have different emails that should have different processing paths, the Trigger process should retrieve basic information from the email and launch the appropriate process based on the emails contents.