I would like to know what the the practices SDM is align to.
I can't find the information of SDM verified or align publish on KCS Tools and Services.
CA SDM is 'ITIL v3' aligned. Hope this answers your query?
Thanks. Did a search seem Allen_Houpt@Allen_HouptAllen_Houpt posted a blog on CA Service Management wins Silver for Pink Elephant's 2016 ITSM Innovation of the Year.
I also went to search at PinkVERIFY™ 2011 Toolsets it shows CA 14.1 has 15 Processes verified.
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