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User getting 500 internal error while refreshing the browser with an existing session

Question asked by PankajSh0 on Mar 8, 2017
Latest reply on Aug 2, 2017 by Ajay_CASSO

Hi,

 

Multiple users are getting error when accessing the application, after refreshing an existing valid session.

PFB the logs getting generated in affwebserv

 

FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][FWSBase.java][createSessionCookie][Validating input...]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][FWSBase.java][createSessionCookie][Creating the smsession cookie for SP domain [CHECKPOINT = SSO_SMSESSIONFORSPDOMAIN_REQ]]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][FWSBase.java][createSessionCookie][Recived valid input. Attempting to create SESSION cookie.]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][FWSBase.java][createSessionCookie][session id is: Q/lH5uZfDs9n+2Sp/Ft6sAbxBIU=]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][FWSBase.java][createSessionCookie][About to create SESSION cookie.]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][FWSBase.java][createSessionCookie][Placing smsession in browser [CHECKPOINT = SSO_PLACESMSSESSIONTOBROWSER_REQ]]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processRequest][Force Authn is disabled.]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processRequest][Current session state is: true]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processApplicationRedirect][No application URL defined - not redirecting.]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][getLocalServiceURL][Enter getLocalServiceURL]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][getLocalServiceURL][Using Proxy URL for local SSO service: https://fss.ericsson.net/affwebservices/public/saml2sso]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][getACSURLFromSSORequestContext][Using the Assertion Consumer Service URL provided: https://prevention.afa.se/PreventionSSO/Login/ericsson/Shibboleth.sso/SAML2/POST]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][Enforce Force Authn Timeouts is set to: false]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][resource is: /SAMLRequest=fVLLcoIwFP0VJnsJoPjICDNUF3XGVkZsF910QrxoZjChuUHbvy9ItXZRl0nOuedxM0V%2BKCuW1Hav1vBRA1rn81AqZOeHiNRGMc1RIlP8AMisYFnytGSB67HKaKuFLomTIIKxUquZVlgfwGRgjlLAy3oZkb21FTJKKwNHUC3K5QV3EWh6vcmyFV3qnVQUjBSIWtFsL%2FNcl2D3bnOmrWpA01W2Ic68sSkVb4m%2F4wtE90J2FVjKi%2BIEOXZOkFZ1XkpB21xBgyHOYh6R92G%2BnYTBeDgI%2B2E46XMh%2BGQyGnqhNxgKCKCBIdawUGi5shEJPH%2FU8%2Fo9b7zxPeaPmT94I07608SDVFupdvdryzsQssfNJu11iV7B4DlNAyDxtDXJzsLmZh33x%2FLLDkj8f%2BN4LXVKb0Q6xYo9N1MX81Q3RX05SVnq08wAtxARn9C4o%2Fz9LfE3&RelayState=https%3A%2F%2Fprevention.afa.se%2FPreventionSSO%2FLogin%2Fericsson&SSOUrl=https://fss.ericsson.net/affwebservices/public/saml2sso&Oid=21-deb44e85-b98d-4adf-90c9-b658a91dfb71]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][resolved variable list is: <RVARS><Var name="ConsumerURL" rtype="3"><![CDATA[https://prevention.afa.se/PreventionSSO/Login/ericsson/Shibboleth.sso/SAML2/POST]]></Var><Var name="FederationAPIVersion" rtype="2"><![CDATA[1]]></Var></RVARS>]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][Calling authorizeEx to invoke SAML2 assertion generator.]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][Request to policy server for generating saml2 assertion/artifact based on selected profile. [CHECKPOINT = SSOSAML2_GENERATEASSERTIONORARTIFACT_REQ]]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][Transient IP check: false]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][Result of authorizeEx call is: 2.]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][Received the assertion/artifact response based on profile selected. [CHECKPOINT = SSOSAML2_RECEIVEDASSERTION_RSP]]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][Transaction with ID: 3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21 failed. Reason: FAILED_AUTHEX]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][Denying request due to authorizeEx call failure.]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][SSO.java][processAssertionGeneration][Sending 500 error]
FWSTrace_20170308_112357.log:[03/08/2017][10:18:15][32131][74009456][3cb9911d-b689ab74-0d600386-8ec5190b-07b395f7-21][ErrorRedirectionHandler.java][redirectToErrorPage][Sending HTTP Error 500 ]

 

 

Also checked in the link with similar error, but could not find anything helpful

SiteMinder IDP Certificate issue 

 

Can someone please assist on the issue.

Outcomes