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Service Desk tickets open twice in IE.

Question asked by anixon on Mar 8, 2017
Latest reply on Mar 10, 2017 by Paul_Coccimiglio

Service Desk Manager is allowing us to have a ticket open twice in IE. Enter the Incident number in the Go window for an Incident that was already opened. This resulted in having the same ticket opened in 2 windows.  We are using the User Group enhancement Req/Inc/Prb Go Resource.  This issue started when we upgraded to 14.03.  Has anyone experienced this and/or have a fix?