CA Service Management

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SDM Issue on IIS

  • 1.  SDM Issue on IIS

    Posted Mar 10, 2017 02:01 AM

    Hi Team,

     

    We are in the process of upgrading r12.6 to r14.1 by following the swing box approach. So as part of it, we have installed r12.6 vanilla setup in our environment. However, when opening the same in IIS, the page loads but no images are displayed. When the same is opened thru tomcat it works fine.

    Please note we have enabled IIS compatibility, ISAPI, Metabase compatibility but still the same issue. IIS installed in the system is IIS7.

    Please let me know what could be the issue

     

    Thanks

     

    cdtj; Jon_Israel;



  • 2.  Re: SDM Issue on IIS

    Posted Mar 10, 2017 04:50 AM

    Hi,

    Images are directly serve by IIS

    Do you see correctly the img virtual directory under your CAisd site in IIS? verify if that point to the correct physical path?

    You may also look at the security settings of the folder itself and make you that users t have at less read & exceute permissions to that folder

    Hope this help.

    /J



  • 3.  Re: SDM Issue on IIS

    Posted Mar 10, 2017 04:54 AM

    jmayer yes i can see the folder under CAisd and it is pointing to the correct physical dir. Also the folder has read/write/execute permission (Administrator,IUSRS)



  • 4.  Re: SDM Issue on IIS

    Posted Mar 10, 2017 05:02 AM

    Hi,

    could you check possibility to open image directly using it's path?

    example: http://<sdm_host>/CAisd/img/announcements_16.png

    Or IIS will show you actual error code.



  • 5.  Re: SDM Issue on IIS

    Posted Mar 10, 2017 05:07 AM

    cdtj i tried above... but I can see only a blank screen.. no error msgs



  • 6.  Re: SDM Issue on IIS

    Posted Mar 10, 2017 05:05 AM

    Do you see the Users group there too? this group need to have read & execute access  and will also depend on the type of authentication set in your IIS

    /J



  • 7.  Re: SDM Issue on IIS

    Posted Mar 10, 2017 04:57 AM

    writing the same but Jerome was first  extending his post with my screenshot:

    Also you could check MIME Types allowed.

     

    Hint: to enter IIS panel you can use Windows Run (hotkey: Win + R) > inetmgr

    Regards,

    cdtj



  • 8.  Re: SDM Issue on IIS

    Posted Mar 10, 2017 05:02 AM

    cdtj yes it seems fine..jpg and png are already added to the list..still the same issue



  • 9.  Re: SDM Issue on IIS

    Broadcom Employee
    Posted Mar 10, 2017 04:40 PM

    What type of authentication is enabled on the website in IIS? Windows authentication or Anonymous? If Anonymous can you verify if the default IIS user, IUSR, has rights to the Service Desk install directory to view the files?



  • 10.  Re: SDM Issue on IIS

    Posted Mar 13, 2017 05:48 AM

    Hi Johnny,

    Did you finally go around your problem or this still exist?

    Let us know

    /J



  • 11.  Re: SDM Issue on IIS

    Broadcom Employee
    Posted Mar 17, 2017 07:03 AM

    Try below steps:

     

    1) Open IIS Manager
    2) Navigate to Default web site-> CAISD-> Handler Mappings

     

    In that just check Static content again, it should be like:
    static file * Enabled File or Folder StaticFileModule,DefaultDocumentModule,DirectoryListingModule Local

     

    3) If its not showing file and folder , double click Static file-> request permissions- Check Invoke handler check box -> and select file or Folder and click on OK. And in Access tab it should have read option selected.

     

    If above steps are already done please do below steps

     

    4)Now click on "Dafault_web_site"-> and at right end of screen-> click "Restart" under manage website.

     

    5)Click on IIS Name(after expanding that only you will see sites and application pools) and at right end you will see option to restart under manage server.

     

    6) Close IE.Open any new browser(chrome or Mozilla) and try to access SDM.

     

    Please check in again in IE after closing browser and deleting cache. Launch fresh IE and try.