AnsweredAssumed Answered

http 500 internal server error

Question asked by naveensagar007 on Mar 9, 2017
Latest reply on Mar 15, 2017 by Karmeng

The error that I’m seeing when testing from my HP laptop on an external connection appears to originate from the webserver.

Using IE, I get, “http 500 internal server error”, and using firefox, I get, “500: Server Error [00-0011].

 

When I have check the web-agent logs 

 

][][][Start new request.]
[03/08/2017][17:39:26][16576][42352][CSmResourceManager.cpp:75][CSmResourceManager::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][][][][Calling SM_WAF_HTTP_PLUGIN->ProcessResource.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:399][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][][][][Resolved HTTP_HOST: 'idm-tst.krft.net'.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:5249][Entered CSmHttpPlugin::ResolveFQServerName sHost: ][][][][][][][idm-tst.krft.net]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:490][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][][][][Resolved hostname: 'idm-tst.krft.net'.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:509][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][][][][Resolved agentname: 'idm-tst.krft.net'.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:5602][CSmHttpPlugin::ResolveClientIp][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][idm-tst.krft.net][][][Resolved Client IP address '10.53.53.78'.]

[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:657][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][][][Resolved URL: '/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D'.]

[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:5681][CSmHttpPlugin::AutoAuthorizedUrl][][][][][][][Auto-authorizing resource, matches IgnoreExt filter.]

[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:698][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net]

[/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Autoauthorizing URL : 'http://idm-tst.krft.net/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D' , Method: 'GET' ]

[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:781][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Resolved METHOD: 'GET'.]

[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:834][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Resolved cookie domain: '.krft.net'.]

[03/08/2017][17:39:26][16576][42352][CSmResourceManager.cpp:112][CSmResourceManager::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][SM_WAF_HTTP_PLUGIN->ProcessResource returned SmSuccess.]

[03/08/2017][17:39:26][16576][42352][CSmResourceManager.cpp:75][CSmResourceManager::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Calling SM_WAF_OAUTH_PLUGIN->ProcessResource.]

[03/08/2017][17:39:26][16576][42352][CSmResourceManager.cpp:121][CSmResourceManager::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][SM_WAF_OAUTH_PLUGIN->ProcessResource returned SmNoAction.]

[03/08/2017][17:39:26][16576][42352][CSmSessionManager.cpp:82][CSmSessionManager::EstablishSession][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Calling SM_WAF_HTTP_PLUGIN->EstablishSession.]

[03/08/2017][17:39:26][16576][42352][CSmSessionManager.cpp:126][CSmSessionManager::EstablishSession][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][SM_WAF_HTTP_PLUGIN->EstablishSession returned SmNoAction.]

[03/08/2017][17:39:26][16576][42352][CSmSessionManager.cpp:82][CSmSessionManager::EstablishSession][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Calling SM_WAF_OAUTH_PLUGIN->EstablishSession.]

[03/08/2017][17:39:26][16576][42352][CSmSessionManager.cpp:126][CSmSessionManager::EstablishSession][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][SM_WAF_OAUTH_PLUGIN->EstablishSession returned SmNoAction.]

[03/08/2017][17:39:26][16576][42352][CSmHighLevelAgent.cpp:405][ProcessRequest][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][ProtectionManager returned SmNo, end new request.]

[03/08/2017][17:39:26][16576][42352][CSmLowLevelAgent.cpp:3567][ReportHealthData][][][][][][][Accumulating HealthMonitorCtxt.]
[03/08/2017][17:39:26][16576][42352][CSmHighLevelAgent.cpp:970][ProcessAdvancedAuthentication][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-

 

 

 

May I know do we see any error from siteminder webagent logs 

Outcomes