The error that I’m seeing when testing from my HP laptop on an external connection appears to originate from the webserver.
Using IE, I get, “http 500 internal server error”, and using firefox, I get, “500: Server Error [00-0011]”.
When I have check the web-agent logs
][][][Start new request.]
[03/08/2017][17:39:26][16576][42352][CSmResourceManager.cpp:75][CSmResourceManager::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][][][][Calling SM_WAF_HTTP_PLUGIN->ProcessResource.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:399][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][][][][Resolved HTTP_HOST: 'idm-tst.krft.net'.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:5249][Entered CSmHttpPlugin::ResolveFQServerName sHost: ][][][][][][][idm-tst.krft.net]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:490][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][][][][Resolved hostname: 'idm-tst.krft.net'.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:509][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][][][][Resolved agentname: 'idm-tst.krft.net'.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:5602][CSmHttpPlugin::ResolveClientIp][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][][][idm-tst.krft.net][][][Resolved Client IP address '10.53.53.78'.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:657][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][][][Resolved URL: '/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D'.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:5681][CSmHttpPlugin::AutoAuthorizedUrl][][][][][][][Auto-authorizing resource, matches IgnoreExt filter.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:698][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net]
[/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Autoauthorizing URL : 'http://idm-tst.krft.net/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D' , Method: 'GET' ]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:781][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Resolved METHOD: 'GET'.]
[03/08/2017][17:39:26][16576][42352][CSmHttpPlugin.cpp:834][CSmHttpPlugin::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Resolved cookie domain: '.krft.net'.]
[03/08/2017][17:39:26][16576][42352][CSmResourceManager.cpp:112][CSmResourceManager::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][SM_WAF_HTTP_PLUGIN->ProcessResource returned SmSuccess.]
[03/08/2017][17:39:26][16576][42352][CSmResourceManager.cpp:75][CSmResourceManager::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Calling SM_WAF_OAUTH_PLUGIN->ProcessResource.]
[03/08/2017][17:39:26][16576][42352][CSmResourceManager.cpp:121][CSmResourceManager::ProcessResource][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][SM_WAF_OAUTH_PLUGIN->ProcessResource returned SmNoAction.]
[03/08/2017][17:39:26][16576][42352][CSmSessionManager.cpp:82][CSmSessionManager::EstablishSession][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Calling SM_WAF_HTTP_PLUGIN->EstablishSession.]
[03/08/2017][17:39:26][16576][42352][CSmSessionManager.cpp:126][CSmSessionManager::EstablishSession][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][SM_WAF_HTTP_PLUGIN->EstablishSession returned SmNoAction.]
[03/08/2017][17:39:26][16576][42352][CSmSessionManager.cpp:82][CSmSessionManager::EstablishSession][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][Calling SM_WAF_OAUTH_PLUGIN->EstablishSession.]
[03/08/2017][17:39:26][16576][42352][CSmSessionManager.cpp:126][CSmSessionManager::EstablishSession][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][SM_WAF_OAUTH_PLUGIN->EstablishSession returned SmNoAction.]
[03/08/2017][17:39:26][16576][42352][CSmHighLevelAgent.cpp:405][ProcessRequest][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-0360567e][*10.53.53.78][][idm-tst.krft.net][/siteminderagent/forms/auth_loginM.fcc?TYPE=33554433&REALMOID=06-2aebee86-afa9-4af8-b921-fb9bd587e26b&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=bc-catalyst-test&TARGET=$SM$https%3A%2F%2Fpartner-x%2Ekrft%2Enet%2Fcfauth%2Fcatalyst_partner_test%2F*%2F%3Fcfru%3DaHR0cDovL3NhcGtyZnRld3gwMS5rcmZ0Lm5ldC8%3D][][ProtectionManager returned SmNo, end new request.]
[03/08/2017][17:39:26][16576][42352][CSmLowLevelAgent.cpp:3567][ReportHealthData][][][][][][][Accumulating HealthMonitorCtxt.]
[03/08/2017][17:39:26][16576][42352][CSmHighLevelAgent.cpp:970][ProcessAdvancedAuthentication][000080fe000000006af2e90dbcdc56ea-40c0-58c0962e-a570-
May I know do we see any error from siteminder webagent logs