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How to unlock CA Directory account manuall if it was suspended

Question asked by tc.ip on Mar 10, 2017
Latest reply on Mar 31, 2017 by Hitesh_Patel

We have set password policy under CA Directory for password-retries =5 and password-max-suspension = 1800

 

However when the account is locked, how can administrator help user to unlock account within 30 mins?

 

As we know reset user password is a solution. However for the case there is user perform failure attempt on someone's account and its being locked. Then it seems doesn't make sense for admin reset this user's password to a new one as he did not do any login attempt action.  The proper way could be the user call to help desk and asking for unlocking the account.

 

Thanks.

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