We have set password policy under CA Directory for password-retries =5 and password-max-suspension = 1800
However when the account is locked, how can administrator help user to unlock account within 30 mins?
As we know reset user password is a solution. However for the case there is user perform failure attempt on someone's account and its being locked. Then it seems doesn't make sense for admin reset this user's password to a new one as he did not do any login attempt action. The proper way could be the user call to help desk and asking for unlocking the account.