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How to Configure SSO Service Desk 14.1

Question asked by walxarus on Mar 10, 2017
Latest reply on Mar 10, 2017 by jmayer

Hi, I followed this documentss for configure SSO in Service Desk 14.1

 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec602366.html

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec602279.html

https://www.iis.net/configreference/system.webserver/security/authentication/windowsauthentication

 

I have the next arquitecture

 

CA Service Desk was installed in a machine under xxxx domain, and my clients are under yyyy domain and they can access to Service Desk using a VPN (site to site)

 

My steps:

 

1. Enable Allow external authentication

 

2. enable Windows authentication

 

 

3. EEM using LDAP for yyyy Domain (Clients)

 

 

 

4. Testing from client yyyy Domain

 

 

 

 

 

The fact of the machine of Service Desk is in different domain is the problem?

 

Thanks!!

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