We have enabled the priority matrix, and now i have to develop a new spel to change the urgency when we their is a change on affected service.(OOTB CA provided the behavior on impact)
Since I change the urgency by spel, my prority not changing as per the matrix.
could any one have thought to refresh the priortiy calculation thru spel.
In short, from wen interface when i change urgency prority changes but need the same behaviour thru spel.