CA Service Management

  • 1.  Authentication With Multiples ADs using EEM

    Posted Mar 16, 2017 03:03 PM

    Hello team,

     

    I have configured CA EEM to use multiple ADs

    I can login to CA EEM normally with users from whatever 1 ads,
    However, I can not log in to CA SDM, I can only sign in with users who are on the "AD LANLINK"

    Does anyone know how to solve it?



  • 2.  Re: Authentication With Multiples ADs using EEM

    Posted Mar 17, 2017 08:42 AM

    Hi Ian,

    Are the users from the other domains existing as contact records in Service Desk?   And if so, please check if there are any duplicate userIDs across the domains.  

    Thanks,

    Jon I.