IT Process Automation

Hi Guys,

We are unable to open schedules that are stored in ca process automation library, when we try open them we get an error http 404 (The webpage cannot be found).

Here is the url(http://localhost:8080/itpam/GraphExclude.jsp?uuid=&tearOff=true&OID=370&page=Agenda&serverId=b8965007-dd94-4e88-a345-7fc5c45009ee) that ITPAM opens up when we try access one of the schedules.

We recently upgraded from CA Process automation 4.3 to 4.3.1, I’m not sure if this was caused by the upgrade.

Thanks in advance

Sivuyile

I have the same experience after upgrade to PAM 4.3.1 and Java 1.8. After I did downgrade Java to 1.7.0_79 the problem was gone.

Hi,

Please raise a support ticket so that our team can look at it and provide required solution.

Thanks

Vinay

Cool, I will raise a call with CA.

Thanks

What version of the JDK did you apply?   

We have definite known issues with some versions of Java 8.    Specifically versions 1.8.0_91 and later.

They tend to prevent the application from starting at all, but we have seen other oddities that disappeared by downgrading the JDK version.

Please see the following Knowledge Document TEC1563662

If you continue to have the problem using an earlier version of Java 8 prior to _91 please engage the support team for further investigation.

Hi,

Our java version (java version "1.8.0_121"), our risk team will only allow us to downgrade to Java 8.112.

Thanks

Sivuyile

This issue has been resolved by CA support, It is a known issue, if you have a similar issue, it is best to log a call with CA support.

Thanks Guys