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SDM Migration from 11.2 to 14.1

Question asked by hassan.lagroubi on Mar 21, 2017
Latest reply on Mar 21, 2017 by Jon_Israel



I'm in process to upgrade Service Desk 11.2 to 14.1, we have 11.2 running in Windows 2008/SQL 2005 and need to go to version 14.1, migration is supported to from 11.2 to 14.1


Could please summarise me the steps to be tacken to go to version 14.1?


1.Upgrade SQL from 2005 to 2008

2. Upgrade MDB using 14.1 installer

3. Run the 14.1 installer?

is this the correct upgrade path?


Thanks and kind regards.