CA Service Management

  • Private Community

  • 1.  Knowledge Document Approval

    Posted Mar 23, 2017 02:36 PM

    It is possible to automatically assign an KD approval to the category owner?



  • 2.  Re: Knowledge Document Approval

    Posted Mar 23, 2017 03:13 PM

    Yes it is possible but only through customization. I already made this customization of "object contacts" available in my facebook group (SDM Brazil).
    To download, click here and join the group: https://www.facebook.com/groups/usuariossdmbrasil/1043853558978891/