Hi,
We are facing this problem in one request
if we move the request from hold to resumed status it gets stuck into resumed status however it should go to pending fulfillment status, this is happening for 1 particular request. others are running fine.
Since it is only 1 request can you update the status to pending fulfillment via updateRequestStatus or updateRequestItemStatus web service methods (Administration > Tools > Links > Web Services API > Request Web Service)?
Hi Wolfe,
For 1 request i mean for one form(service offering).
and what come under session iD?
Hi Nupur,
In order to generate a session ID for that method, you'll need to call the logIn method of the Request webservice with your credentials. It will be returned as a parameter.
regards
Iain
Hi Lambert,
issue is with 1 particular form(service offering), then what we can do in this case,
also, we we comment the resumed status in requestshared.xml form will that be a solution?
requestshared.xml just allows you to change the status labels or add custom statuses. For more information on requestshared.xml I could suggest reviewing the following:
Modify the Request Status List - CA Service Management - 14.1 - CA Technologies Documentation
Again, if this is only persisting for 1 request I would recommend updating the status of the request using web services as previously mentioned.