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  • 1.  Enabling search of knowledge tree document content

    Posted Mar 24, 2017 08:54 AM

    Hello together,

     

    as we pushing forward within KM we are transforming our existing procedures/knowledge into KB articles including tree documents. Unfortunately in the current SDM 14.1 the KT search doesnt provide any settings to enable searching the content within published tree documents. Is there a way to enable the search within tree documents? I couldnt find any proper information within the admin materials How to Set Up the KT Search Engine - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Thanks,

    Michael



  • 2.  Re: Enabling search of knowledge tree document content
    Best Answer

    Broadcom Employee
    Posted Mar 24, 2017 12:49 PM

    Michael........

    Searching the actual Knowledge Tree branches is not possible. It currently only searches the Title, Problem and Summary of the knowledge document. 

    If this feature is important to your business, please open an Idea/Enhancement so that other community members can comment/vote and the CA Product Management team can review.