Tech Tip - PAM Client Does Not Start After An Upgrade

Discussion created by voged01 Employee on Mar 24, 2017
Latest reply on Apr 6, 2017 by lutch01

A customer recently reported that the PAM client did not work following the upgrade from 2.8 to 2.8.2.  They started the client and saw it go through the process to identify that there was an upgrade for the PAM client code, which completed.  They then clicked the Restart button to restart the client using the newly downloaded code.  After doing so, the were not able to login to PAM.  The customer indicated that the client did not start, but it is not completely clear what they meant by that.  In any case, they were directed by the pre-sales person with whom they were working, Farid Charkian, to remove and reinstall the client.  The customer had no further problems after doing so.