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Having trouble creating a data partition in Service Desk

Question asked by RichFTB on Mar 24, 2017
Latest reply on Mar 27, 2017 by RichFTB

I am trying to create a "View constraint" data partition in Service Desk that will prevent users from being able to set the priority of a request higher than a 3.  So 0-3 would be fine but they should not be able to set a request at a 4 or 5 priority as those should be handled as incidents or change requests.  I have looked over the guides TMACUL created and linked at

and came up with this constraint:

type = 'R' AND NOT (priority IN ('4','5'))

The system accepts this constraint with no errors but it does not prevent the users from seeing and using the 4 and 5 priorities.  Please help!