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Assign Different Priorities for Requests Only

Question asked by jlhawley on Mar 27, 2017
Latest reply on Aug 2, 2017 by Chi_Chen

I am investigating the feasibility of creating new priorities just for requests, the goal being that the incidents would have their own and the requests would have theirs. Is this possible?  I didn't see an option to do so in the I have seen reference to updating environmental parameters but obviously don't want to do that unless there is someone out there that has done this before with success.