I need some advice please,
We are running Service Desk 14.1 where we have a good couple of mandatory fields for Incident & Request Management. I know you can specify those mandatory fields via Mobile>Mobile Atrib (Admin Tab)
These mandatory fields can be specified via Mobile>Mobile Atribute within the 'Admin Tab' of SDM.
I, however, don't want to clutter the Mobile App with additional mandatory fields to make it cumbersome to use.
I can pass a default value via the data partition but that would affect the whole business.
My question ...
Is there a way I can pass a default (category) value somewhere within the directory ( ... \bopcfg\www\CATALINA_BASE_REST) where the web service payload always include this default (category) value for each and every Mobile call logged.
The other way of potentially doing it is by removing the mandatory from the schema for category and passing field required within the 'detail_in.htmpl'
Any other suggestion will be much appreciated and welcome.