AnsweredAssumed Answered

Archive and Purge

Question asked by christian.victoria on Mar 28, 2017
Latest reply on Mar 29, 2017 by jmayer

Hi I need to create a backup of tickets of one tenant , i required the backup of the attachements and logs too I am tried with Archive and Purge function but i dont know how to create the backup of all this things only for one tenant


I used the precharge rule Incident and  in the  Addicional Query field  i have this 

tenat = U'/4ED2E... id of tenant /


but at the moment of verify  the History dont show me anything 





Can you help me with a way to do this please