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How tenants group works?

Question asked by InfiniteLoop on Mar 29, 2017
Latest reply on Mar 29, 2017 by InfiniteLoop

Hello,

Good morning,

 

I need to assign tickets from Tenant A or tenant B to analyst from Tenant A or Tenant B; I think tenant group would be the solution but I don't see how to configure it.

 

I've created a tenant group with Tenant A and B, and in the contact list I can see a "Tenant Analyst Group" column, but it is empty for all contacts records. There's something else to do?

 

Thanks!

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