Clarity

  • 1.  Timesheets - System error. Contact system administrator

    Posted Mar 30, 2017 01:47 PM

    Does somebody got the "System error. Contact system administrator" error when trying to populate or add tasks to a timesheet?



  • 2.  Re: Timesheets - System error. Contact system administrator

    Posted Mar 31, 2017 01:20 AM

    what does the app-ca.log say?

     

    NJ



  • 3.  Re: Timesheets - System error. Contact system administrator

    Posted Mar 31, 2017 09:20 AM

    This as the log, but I think it is not related:

    ERROR 2017-03-27 09:31:54,103 [http-nio-14002-exec-1] niku.xql2 (clarity:wood20922904__C916F129-2822-4A2E-A521-5FE3A54406EE:timeadmin.saveTimesheet) Field BLOCK_PENDACTSUM not found in [Ljava.lang.Object;@5aeba5c6 ERROR 2017-03-27 09:31:54,107 [http-nio-14002-exec-1] niku.xql2 (clarity:wood:20922904__C916F129-2822-4A2E-A521-5FE3A54406EE:timeadmin.saveTimesheet) Internal Processing exception

    com.niku.xql2.XQLNoSuchFieldException: BLOCK_PENDACTSUM

    Thanks,

    Raul



  • 4.  Re: Timesheets - System error. Contact system administrator

    Broadcom Employee
    Posted Apr 02, 2017 09:23 AM

    Hi Raul,

     

    The issue appears to be with the pending actuals sum.There could be timesheet on status open for a previous period with hours entered. These appear as pending actuals.

    So you need to post the previous time sheet and then populate the next one.

     

    Let me know if this helps tp resolve.

     

    Regards

    Suman Pramanik 



  • 5.  Re: Timesheets - System error. Contact system administrator

    Posted Apr 03, 2017 02:55 PM

    Hi Suman, thank you for the reply.

    the previous timesheets are posted.

     

    Regards,

    Raul