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Auto Ticket Creation from EMail

Question asked by TheKatherine on Mar 30, 2017
Latest reply on Apr 5, 2017 by TheKatherine

I am trying to setup a mailbox rule which will auto-create an Incident ticket only for the specific circumstance:

vendor sends an email to the SD mailbox with the subject of (Incident - Sticker Tampering)

 

I just need some help on the correct filter syntax as I had the following filter text set which then caused every email sent to the mailbox (including the auto replies from people on vacation/out of office) to create an Incident ticket

[ \t\r\n]incident[ \t\r\n]

 

 

Any help on understanding the syntax and switches would be greatly appreciated.

 

 

 

thank you

Katherine

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