CA Service Management

  • 1.  Service Catalog Requested For field

    Posted Mar 30, 2017 04:36 PM

    I am trying to change this field from auto-populating with the name and id of the person filling out the form (Requested By), to fill in with a name and id chosen by a dropdown on the form itself, which I can do via JQuery.

    The problem is that it is being overwritten after hitting Submit.

    I'd rather not have to write a PAM process to do this.

    Any advice?

    When I view the HTML source, the field seems to change IDs after Submit from "req_for_user_id" to "requested_for".

    There is a post about doing this from back in 2014, but it doesn't seem to have a resolution, or maybe I just don't get it?

    https://communities.ca.com/thread/241697048



  • 2.  Re: Service Catalog Requested For field

    Posted Mar 30, 2017 07:53 PM

    Unfortunately you'll need to use a web service call back to service catalog to update the requested for user.. See this thread to get an idea of how to accomplish this using Pam. 

     

    https://communities.ca.com/message/241945600?commentID=241945600#comment-241945600