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Intermediate Ticket Transfer Time Information

Question asked by Balram.Deswal on Mar 31, 2017
Latest reply on Mar 31, 2017 by Jon_Israel

Hi Team,

 

If in an environment, the flow of incident is same always like it flows from Network group to Server group and Server group to Database group and finally closed. We need to determine how long the ticket was with Network group, Server group and Database group. We need to show this information on incident detail page in either text field or activity log.

 

How it can be achieved?

 

Kindly suggest.

 

Regards,

Balram Singh Deswal

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