AnsweredAssumed Answered

How can do the audit trail when updating cr field?

Question asked by vinicius matos on Mar 31, 2017
Latest reply on Mar 31, 2017 by vinicius matos

Following the  TEC1610967 the Audit Trail for CR and looking for symptom_code was created:

 

// Add to Call Request object.
OBJECT cr {/
     TRIGGERS {
          // log field changes for custom attributes
          POST_CI audit_fields_site(persistent_id, audit_userid, ref_num, CHANGED_ONLY,
                                        attr, attr, symptom_code) 51
               FILTER( EVENT("UPDATE(NX_AUDIT_UPD)") );
     };
};

and  after that i Restarted the ServiceDesk service but doesn't work.

 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1610967.html 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec616368.html 

 

What a need to do?

 

My neeed:

Register on Log the symptom_code updates

Outcomes