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CA IDM: The Provisioning Server Router failed to connect to the Provisioning Directory

Question asked by suresh.jagirdar1.1 on Apr 2, 2017
Latest reply on Sep 10, 2018 by SabreeW75350521

Hi, 

      I am trying to Install CA Identity Manager R12 SP6 on my Windows XP Machine with all components on the same machine. 

- CA Directory

- CA Identity Manager

- Provisioning Directory

- Provisioning Server

- Connector Server. 

 

However, I am unable to install Provisioning Server. The get the following error: "The Provisioning Server Router failed to connect to the Provisioning Directory, which may need to be updated with knowledge of the Provisioning Server Router."

 

Please see below the complete error from the installation log:

(Apr 2, 2017 5:20:05 PM), Install, com.ca.etrust.install.admin.ETAInstallRepositoryRouter, err, The Provisioning Server Router failed to connect to the Provisioning Directory, which may need to be updated with knowledge of the Provisioning Server Router. Look at the log file C:\DOCUME~1\Suresh\LOCALS~1\Temp/imps_server_install.log for details.
(Apr 2, 2017 5:20:05 PM), Install, com.ca.etrust.install.admin.ETAInstallRepositoryRouter, err, ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = -1; message="Provisioning Server Router failed to connect to Provisioning Directory")])
STACK_TRACE: 12
ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = -1; message="Provisioning Server Router failed to connect to Provisioning Directory")])
at com.ca.etrust.install.admin.ETAInstallRepositoryRouter.install(ETAInstallRepositoryRouter.java:137)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Thread.java:619)

(Apr 2, 2017 5:20:05 PM), Install, com.installshield.wizard.platform.win32.Win32ProductServiceImpl, msg1, uninstalling ETA Install Repository Router (provisioningRouter)
(Apr 2, 2017 5:20:05 PM), Install, com.ca.etrust.install.admin.ETAInstallRepositoryRouter, msg1, ETAInstallRepositoryRouter:uninstall() - begin
(Apr 2, 2017 5:20:05 PM), Install, com.ca.etrust.install.admin.ETAInstallRepositoryRouter, msg1, Removing the Router DSA...
(Apr 2, 2017 5:20:10 PM), Install, com.ca.etrust.install.adminrepository.InstallETDUtils, msg1, Found DSA(s): exconnetworks-impd-co,exconnetworks-impd-inc,exconnetworks-impd-main,exconnetworks-impd-notify,exconnetworks-imps-router
(Apr 2, 2017 5:20:10 PM), Install, com.ca.etrust.install.admin.ETAInstallRepositoryRouter, msg1, Stopping the Router DSA...
(Apr 2, 2017 5:20:11 PM), Install, com.ca.etrust.install.InstallUtils, msg1, Service 'DXserver_exconnetworks-imps-router' is stopped...
(Apr 2, 2017 5:20:13 PM), Install, com.ca.etrust.install.admin.ETAInstallRepositoryRouter, msg1, Removing the Router DSA...
(Apr 2, 2017 5:20:38 PM), Install, com.ca.etrust.install.admin.ETAInstallRepositoryRouter, msg1, ETAInstallRepositoryRouter:uninstall() - end
(Apr 2, 2017 5:20:38 PM), Install, com.installshield.wizard.platform.win32.Win32ProductServiceImpl, msg1, uninstalling ETA Create System User (etaslapdUser)
(Apr 2, 2017 5:20:38 PM), Install, com.ca.etrust.install.conditions.InstallStatusCondition, msg1, InstallStatus = 5 (Failed)
(Apr 2, 2017 5:20:38 PM), Install, com.ca.etrust.install.conditions.InstallStatusCondition, msg1, InstallAction was rolled back due to cancellation or failure
(Apr 2, 2017 5:20:41 PM), Install, com.ca.etrust.install.conditions.InstallStatusCondition, msg1, InstallStatus = 5 (Failed)
(Apr 2, 2017 5:20:41 PM), Install, com.ca.etrust.install.conditions.InstallStatusCondition, msg1, InstallAction was rolled back due to cancellation or failure

 

Can you please help me identify & resolution for the issue. 

 

 

Thanks,

Suresh

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