CA Service Management

Hi Team,

Please help me to right workshift for Mon to Sat (9:00 AM to 9:00 PM) with exclusion of 2nd and 4th (even) Sat from every month and including odd (1st , 3rd and 5th) Saturdays.

Regards,

Pradeep

Hi Pradeep,

You can define as;

Mon - Sat { 9:00 am - 9:00 pm }
4/15/2017

4/25/2017
5/13/2017
5/27/2017

.

.

Exclusion dates may be hard to define manually. You can update this field via PAM by use date control and you can automatically update this field by a schedule job

May be there is a simple way to define, This is the first one that comes to mind

Best regards

Turker