AnsweredAssumed Answered

Tenant issue

Question asked by Johnny_2302 on Apr 2, 2017
Latest reply on Apr 13, 2017 by TMACUL

Hi team,

 

We are on the latest version of SD (14.1.03.2) and we have multi-tenancy enabled. When we are trying to update the group for the users from the ServiceDesk user, under the tenant option we can only see the ServiceProvider tenant name , rest of the tenants are not visible. Does any1 know what could be the issue here? (Note: this is UAT environment, wherein the mdb was restored from Swingbox environment)

We are also receiving below msg when post clicking update groups:

AHD05348:Selections restricted to tenants allowed for tenant <Serviceprovidername>references

 

Thanks

 

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