CA Service Management

  • 1.  Flashing Catalog

    Posted Apr 03, 2017 02:00 PM
      |   view attached


    When I click on the catalog catalog menu an endless flashing screen. See animated gif attached.
    This occurs only in Firefox. My version is 51.0.1 (32 bit)



  • 2.  Re: Flashing Catalog

    Broadcom Employee
    Posted Apr 04, 2017 06:11 AM

    Hi Everton,

     

    Could you please confirm what version of Catalog are you using and what is the current patch level? Can you also briefly describe what steps will bring you to such a display?



  • 3.  Re: Flashing Catalog

    Posted Apr 05, 2017 01:14 PM

    CA Service Management - 14.1 - Portuguese - Brazil

    Service Catalog 14.1.02.02 with incremental patch 2

    This failure occurs whenever I click on your catalog / Service Offerings and only on it



  • 4.  Re: Flashing Catalog

    Broadcom Employee
    Posted Apr 06, 2017 11:09 AM

    Hi Everton,

     

    I have English environment and updated my Firefox browser to 51.0.1 to that of your to test the behavior but to no avail. I don't see such a behavior.

     

    Not sure of this has to be language specific?

     

    Do you see any error messages in view.log file?