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FCR And MTTR report in BI Launch Pad CA SDM

Question asked by yusuf.khan on Apr 4, 2017
Latest reply on Apr 5, 2017 by Gene_Howard

Hi All,

 

I am planning to create FCR (first call resolution ) and MTTR (Mean time to resolve) report in Bi Launch pad.

 

Can anyone tell the procedure or steps how to create the same , what are all the field that are required to create.

 

what are all the filters that we need to use.

 

Can anyone help me with sample reports.

 

Will wait for positive response.

 

 

PFA, here am attaching one sample report that i have created in other tool, same type of report , i want to create in BI launch pad with same column and same fields.

 

Please refers the same and help me to get out of this.

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