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New User Account Issue

Question asked by Art_Vendryes on Apr 4, 2017
Latest reply on Apr 5, 2017 by Jeevan.B

There are quite a number of times that when a new user account is created the user is unable to log into CA PPM.  They receive an invalid login information message. Sometimes they continue trying until the account gets locked and other times they send an email requesting assistance.  When we try to log in as them we receive the same error message until the account locks.  We reset the password, unlock the account and then they are able to log into CA PPM.  Anyone come across this or know why?